Summary
Results-driven Systems Engineer and support professional with hands-on experience in live streaming infrastructure, customer service, virtual assistance, and web development. Skilled in Ubuntu, VMware, OBS, Wirecast, CDN and streaming platforms, and modern website tools including HTML, CSS, JavaScript, WordPress, and Supabase. Recognized for strong troubleshooting, client communication, and project coordination, with a proven ability to maintain reliable operations, adapt quickly, and deliver high-quality work in fast-paced environments.
Experience
Web Developer
- Designed and developed responsive websites using HTML, CSS, and JavaScript.
- Built landing pages and business websites based on client requirements.
- Managed source code and version control using GitHub
- Deployed websites via GitHub Pages and Netlify.
- Integrated backend services using Supabase (database, storage, authentication).
- Collaborated with clients to deliver functional and user-friendly solutions.
Virtual Assistant / Customer Service (Part-Time)
- Handled inbound client calls, identifying needs, concerns, and service requests including termite, radon, and home inspection services.
- Coordinated with clients, inspectors, and internal teams to ensure smooth scheduling and service execution based on property requirements.
- Scheduled appointments for clients, inspectors, and subcontractors using the ISN system.
- Utilized Five9 for call management and Textline for client messaging and communication.
- Managed email correspondence, ensuring timely responses and accurate information delivery.
Systems Engineer / Streaming Specialist
- Optimized high-traffic live streaming platforms, significantly improving stability and achieving zero downtime.
- Diagnosed and resolved system bottlenecks, improving peak concurrent performance.
- Performed software debugging, upgrades, and maintenance to enhance system efficiency.
- Configured cloud servers and encoder technologies, increasing stream quality and reliability.
- Deployed streaming engines on Ubuntu VMs and implemented SSL security.
Data Entry & Lead Generation Specialist
- Collected and analyzed targeted data from Steam, YouTube, and TikTok to support client marketing strategies.
- Organized large Excel datasets, improving reporting accuracy and workflow efficiency.
- Enhanced database structures for better tracking and retrieval.
Customer Service Representative
- Handled customer inquiries and transactions with 98%+ accuracy and confidentiality.
- Managed financial-related accounts while following strict compliance standards.
- Prepared Excel reports and documentation for internal audits.
- Maintained KPIs despite high-volume daily operations.
Leadership Experience
Local Organization - External Vice President
- Managed partnerships and external relations for the local JCI chapter.
- Represented the organization in community, regional, and inter-chapter engagements.
- Coordinated collaborations, sponsorships, and joint charity initiatives.
Local Organization - Deputy Secretary
- Coordinated community development and youth programs.
- Prepared annual reports, evaluations, and national submissions.
- Managed internal documentation, agendas, minutes, and official communications.
- Improved operational workflows through structured reporting.
Education
Bachelor of Science in Business Administration Major in Business Management
WordPress Design & Development with eCommerce and SEO
Character References
Agustine Manaros
Sean is an exceptionally skilled and dedicated Systems Engineer. His expertise in streaming technologies and ability to troubleshoot complex system issues under pressure made him invaluable to our team. He consistently delivered results and showed great initiative in improving our infrastructure.
Email: agustine.manaros@pinnacleosi.com | Phone: +63 906 105 8405
Benjamin Abadillo Jr.
Email: benjaminabadillo@gmail.com | Phone: +63 917 378 6160
Rodolfo Torres
Sean showed keen attention to detail, excellent organizational skills, and the ability to work independently. His insights into data structure improvements helped streamline our entire reporting process.
Phone: +63 917 107 4611
Roi Carlo Montenegro
As Deputy Secretary and External Vice President, Sean brought exceptional leadership, strategic thinking, and commitment to our organization's mission. His ability to manage multiple projects, collaborate with stakeholders, and drive meaningful initiatives demonstrated true professional maturity.
Phone: +63 915 842 0934