Summary
Detail-oriented professional with experience in systems engineering, customer service, and virtual assistance. Skilled in troubleshooting, project coordination, and data handling, with a strong ability to work under pressure and manage multiple priorities. Effective team collaborator committed to delivering reliable results.
Experience
Systems Engineer / Streaming Specialist
- Optimized high-traffic live streaming platforms, significantly improving stability and achieving zero downtime.
- Diagnosed and resolved system bottlenecks, improving peak concurrent performance.
- Performed software debugging, upgrades, and maintenance to enhance system efficiency.
- Configured cloud servers and encoder technologies, increasing stream quality and reliability.
- Deployed streaming engines on Ubuntu VMs and implemented SSL security.
Data Entry & Lead Generation Specialist
- Collected and analyzed targeted data from Steam, YouTube, and TikTok to support client marketing strategies.
- Organized large Excel datasets, improving reporting accuracy and workflow efficiency.
- Enhanced database structures for better tracking and retrieval.
Customer Service Representative
- Handled customer inquiries and transactions with 98%+ accuracy and confidentiality.
- Managed financial-related accounts while following strict compliance standards.
- Prepared Excel reports and documentation for internal audits.
- Maintained KPIs despite high-volume daily operations.
Leadership Experience
Local Organization – External Vice President
- Managed partnerships and external relations for the local JCI chapter
- Represented the organization in community, regional, and inter-chapter engagements
- Coordinated collaborations, sponsorships, and joint charity initiatives
Local Organization – Deputy Secretary
- Coordinated community development and youth programs.
- Prepared annual reports, evaluations, and national submissions.
- Managed internal documentation, agendas, minutes, and official communications.
- Improved operational workflows through structured reporting.